3. Understand personalization

Some visitors see something different than others? Well, that's the goal of personalization. How can I diagnose a specific case?

When you widget strategy includes real-time personalization, it means it can return different products for different visitors.

When your strategy includes personalization based on customer data (purchase history, age, etc.), it means it can return different products for different identified clients.

Boxalino automatically creates a browser cookie named 'cemv' which will store the Visitor id. So if you want to reproduce a specific personalization situation for this visitor, you need to copy this cookie value (press F12 and go to Application -> Cookies in your browser while you are on your live web-site) and paste it in the Left Section in the tab 'Visitor / Customer ID'. Then the results will be provided for this particular visitor.

Boxalino automatically connects the visitors to their account when they log in or when they come from a identified source such as the newsletter.

If your visitor has already logged in, the personalization based on the customer data (transaction history, customer properties, etc.) will automatically work with the Visitor id alone.

If this visitor didn't log in, or if you want to test the personaliztion for a customer without having a Visitor id, then type the customer id in the 'Visitor / Customer ID' tab.