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Please check the Newsletter Integration Manualin case you want to:
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Missing images on the server
Missing product/blog image on the generated image from the server
Errors during the newsletter integration (for the img link)
Errors during the newsletter integration (for the redirect link)
Incomplete picture on the FTP server
Understanding the issue
It is relevant to understand why there is an issue with the link used in the newsletter.
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the data index fields (rest_img, rest_redirect) are not available
the requested image can not be accessed from the FTP server configured for the newsletter integration. This is a server which, in most cases, is the e-shop itself.
the products image is not available on the server (ex: it is too big and CloudConvert can not manage to download it during content generation, the image has been replaced/removed, etc)
the newsletter image was not fully created
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It is possible to identify what image will be displayed to the user by using the imgRedirect link (ex: https://track.bx-cloud.com/p13n.rest/imgRedirect?<parameters>). |
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http://idv1.bx-cloud.com/service-config-view/<language>/<account>/<configuration-id>/<id>
You can edit the language parameter to check the view for another language, and you must set the entity ID (from step 1) in order to load the content for the product/blog/banner/etc.
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If the image does not exist on your server or it was not fully created - you can consider triggering the event for the IDs of interest.
In order to do so:
1. Identify the product/blog ID for which the image was not fully created by using the imgRedirect link (ex: https://track.bx-cloud.com/p13n.rest/imgRedirect?<parameters>). The generated link will end with <language>_<product_id>.jpg. Use the product_id value.
2. Identify the trigger (it is explicit) and select “Prod >> Execute”
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23. Set the field, values and click on “Yes, Continue!” button
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